Exchange & Return Policy
We want you to love your order. If something is not right, here is how we can help.
Eligibility
- Requests must be made within [7] days of receiving your order.
- Items must be unused, unwashed, with original tags and packaging.
- Sale items are [exchange only / final sale].
How to request an exchange or return
- Email us at help.venailstudio@gmail.com with your order number and photos of the item.
- Our team will confirm and share the return address.
- Once we receive and inspect the item, we will send your exchange or issue store credit/refund within [X] working days.
Damaged or wrong item?
Contact us within 48 hours of delivery with photos and we will make it right at no extra cost.
[Edit this policy to match your actual terms.]