FAQs

Frequently Asked Questions

How do I place an order?
Add items to your cart, go to checkout, enter your delivery details and choose a payment method.

Can I change or cancel my order?
Contact us within [12] hours of ordering and we will do our best to help before it ships.

How long does delivery take?
Orders usually arrive within [X–Y] working days. See our Shipping Policy for details.

How can I track my order?
You will receive a tracking number by email/SMS once your order is dispatched.

Which payment methods do you accept?
See our Payments page for the full list.

How do I choose my size?
Each dress page includes a size guide. If you are between sizes, we recommend sizing up.

Will the colour match the photos?
We photograph products in natural light, but screens vary, so slight colour differences are possible.

Can I exchange or return an item?
Yes — please read our Exchange & Return policy.